Chatbots – the new virtual employees

*Kristina Grönvall, projektleder, AI Strategy & Acceleration, Nordea

Chatbots are currently in focus in many public institutions. In Nordea they have introduced the chatbot Nova in the customer service area. In this session you can hear about Nordeas experiences with implementing chatbots, what difficulties and what lessons have been learnt along the way. Where and how can chatbots be utilized and why is there such a hype nowadays? Get inspired for how to get started and what it can mean for customer service in the future.