Service Operation

Se bogens indholdsfortegnelse og introduktion 

Summary:

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

Key features:

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control

Forfatter: Office of Government Commerce (OGC)

Forlag: TSO (The Stationery Office)