Service Design

Se bogens indholdsfortegnelse og introduktion  

 

Summary:

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Key features:

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control

Forfatter: Office of Government Commerce (OGC)

Forlag: TSO (The Stationery Office)

ISBN: 9780113310470