Key Element Guide Service Strategy

Se bogens indholdsfortegnelse og introduktion  

Summary:

'Key Element Guide Service Strategy' is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

Key features:

• Discusses key terms and fundamental concepts used in ITIL

• Provides guidance on other ITIL publications and links to external practice, frameworks and standards

• Produced in conjunction with itSMF

Forfatter: Office of Government Commerce (OGC)

Forlag: TSO (The Stationery Office)