ITIL V3 Small-Scale Implementation

Summary

This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.

Key Features

• A practical guide to scaling ITIL for use in smaller organisations
• Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions